Terms

Please take the time to read this, please! You’ll get way more out of your coaching session and it’s important that we are on the same page when working together as The Coach (me) and The Client (you).

1. Responsibility
   Your Coach will do everything possible to support you in achieving your own results and desired outcomes

   • You are responsible for the cause of all change in your life.

   • Your Coach will work with you to identify solutions and offer suggestions, options and advise based on their own personal experience, training and the information appropriate

   • You accept full responsibility for all decisions and courses of action

   • You as Client, by signing this Coaching Agreement agree and acknowledge that the Coach is not a licensed investment advisor, real estate agent, accountant, finance, health or legal professional.

2. Confidentiality
   Your Coach will not divulge that you are in a coaching relationship without your express consent. You, of course, are free to discuss the coaching relationship with anyone at anytime.

3. Scheduling
   All Coaching Sessions are scheduled in advance by direct agreement between you and your Coach. If for any reason you cannot attend a scheduled Coaching Session you are fully responsible for informing your Coach and arranging an appointment at least 48 hours in advance, otherwise the session will be deemed forfeit. You are responsible for rescheduling via phone or contact (and receive reply) via email.

4. Tasking
   Tasks are assigned to assist in accelerating your change and the achievement of your desired results.

5. Free Extra Time
   There is no extra charge for brief “catch up calls” during office hours between your Coaching Sessions, whether to discuss an issue or concern or share something great! Your Coach provides this free additional service to give your superior value and results. Available with valid coaching packages. 

6. Free Access By Email
   Your Coach is available during the week via email to share wins, seek clarity on actions or review minor issues. Again, there is no charge for any of the brief “catch up emails”.

7. Cooling Off
   If you wish to cancel the agreement and payments within 5 business days of the date indicated you may do so for a full 100% refund of any monies paid less the cost of any products delivered. This refund is only available if services have not commenced in any way rendering any refund void.

8. Notice of cancellation
   All notice of cancellation must be in writing and delivered by mail or email to hello@stephenellerker.coach. Cancellation notice will be deemed on the date in which the cancellation is received by The Creatives Coach. No refunds, credits or transfers available for no-shows.

9. Terms of Coaching
   The Coaching Programs are created and sold as whole packages and cannot be altered or partially completed in any way. If you are enrolled in continuing Coaching for a number of sessions, unused sessions due to quitting the program may not be eligible for refund, credit or transfer.

10. Suspending Packages
    Is not possible after your program is in progress.

11. Coaching Calls
    Telephone calls with your Coach during your coaching are at the Client’s expense, and initiated by the Client.

12. Payment Plans
    If any instalment payment should default, the Client will have seven (7) days to rectify the situation. Any schedules coaching session(s) will be postponed until payment is received within the 7 days, all discounts and bonuses will be forfeited and full payment will apply. If a Client should default on any instalment payment, the result may be cancellation from the Program and the Cancellation Policy will apply. 

13. Program Changes
    The Coach reserves the right to change, modify or cancel any programs as considered necessary. Any such change will be made in consultation with the Client.

14. Mutual Agreement Cancellation
    If at any time wither the Client or Coach believe the Coaching Sessions and agreement are no longer serving the needs of the Client they may initiate a discussion to rectify the situation prior to cancelling the Program or Sessions.

15. Intellectual Property
    All material relating to the Program is subject to copyright and other intellectual property rights. All materials may not be recorded, used or reproduced without the written permission of the owner.

16. Indemnification
    You understand that all action taken is performed voluntarily and is your own responsibility. Clients should seek independent professional advice before undertaking any physical, business or investment actions.

17. Agreement Section

By entering into a Coaching Agreement either through signing a Coaching Agreement with Stephen Ellerker Coach or paying any amount to your Coach, you agree to abide by the terms and conditions as set out above.